Who we are

Impact Support Solutions operates https://impact-support.co.uk/. This notice explains what personal data we collect on this website, why we collect it, how long we keep it, and the choices you have.

Registered address: Hygiene House, 38 Blackburne Street

What we collect

We collect the details you give us when you enquire, buy, book or open an account — typically your name, e-mail, phone number, delivery or site address, and the content of your message. Orders and invoices keep what is needed for the sale and for tax.

Cookies

Necessary cookies keep the site and shop working (for example your basket and signed-in session). These run because the page cannot function without them.

Analytics cookies help us see which pages lead to enquiries. They are only set after you press Accept on the consent notice. Choosing “Necessary only” leaves analytics off. You can change your mind at any time with the cookie settings button on every page.

How we use your data

To answer enquiries, fulfil orders, provide an account, meet legal duties (including tax records), and — only where you have agreed — to send marketing. We do not sell your personal data.

Where it is kept

Enquiries, form answers and consent records are kept for us by Well Done Suite, the service we use to run the business. They do not use them for anything else.

How long we keep it

Enquiries and form submissions are kept only as long as needed to deal with them, unless a longer period is required by law. Invoices and accounting records are kept for the periods tax law requires. Consent records are kept so we can show what you were asked and when.

Your rights

You can ask for a copy of what we hold, ask us to correct it, or ask us to erase it where the law allows. Contact us at info@impact-support.co.uk.

This notice is for this website. It is not legal advice; ask your own adviser if you need a formal policy for your sector.