Quotes & site visits
Cleaning, windows, grounds, pest control or gritting. Ask for the services team.
Have ready: postcode, site type, access times
Contact
One point of contact for every site need.
From cleaning products and specialist services to account support, our Liverpool team coordinates it all. Tell us what you need, and we’ll make sure it reaches the right person.
Fastest
0844 504 5155
Someone picks up, Mon–Fri 8:30–4:30
No time now?
Book a callback
Pick a slot that suits you
3 MINUTES
Send an enquiry
Three short steps, no login
-
23
years, family-run
from Liverpool - 4.9 68 Google reviews
-
600+
sites serviced
across the North West -
Free
site visits and
written quotes
Pick the quickest route
Product orders & shop help
Stock checks, bulk pricing, product advice, deliveries and collections.
Have ready: product code or a photo of the label
Existing contract or site issue
Missed visit, extra clean, RAMS or certificates — we'll put you through to your account manager.
Have ready: site name and visit date
Accounts & invoices
Invoices, receipts, purchase order references and anything else on the paperwork side.
Have ready: invoice or PO number
Find us
Open in Google Maps →Getting to Hygiene House, Garston
Impact · Liverpool
Hygiene House, 38 Blackburne St
Weaver Industrial Estate in Garston, off Blackburne Street. Follow the estate road round — Unit 38 is signed Hygiene House, with parking in front of the roller shutter.
How to reach us
By car
Garston, a few minutes off the A561 Speke Road. Turn onto Blackburne Street and follow the estate road — parking in front of the unit.
Collections
Collections 9:00–16:30, Mon–Fri. Quote your order number at the unit and we'll load it for you.
By bus
Buses run along Speke Road and Window Lane, then a short walk into the estate.
Collections
Collections 9:00–16:30, Mon–Fri. Quote your order number at the unit and we'll load it for you.
Send an enquiry
Prefer to talk? Call 0844 504 5155 during office hours — someone picks up. Enquiries sent overnight are read first thing.
Tell us what you need and we'll come back with a plan.
Everything goes to a named person in Liverpool. No call centre, no chasing.
Head office & collections
Unit 38, Hygiene House
Weaver Industrial Estate
Blackburne St, Liverpool
L19 8JA
Opening hours
Today8:30 – 16:30 · open
Monday – Friday8:30 – 16:30
Saturday & SundayClosed
Collections from the unit
Monday – Friday9:00 – 16:30
Saturday & SundayClosed
Bank holidays closed. Give us a ring before you set off if you need something off the shelf.
Rather we came to the site?
Ask for a site visit and we'll arrange a time that suits you. We'll look at the job with you, then put the price in writing — no obligation.
Request a site visitSomething urgent on site?
Ring during office hours and say it's urgent — we'll get the right person on the phone rather than take a message. Outside hours, email and mark it urgent.
0844 504 5155
Mon–Fri 8:30am–4:30pm
info@impact-support.co.uk
Where we work
Check your postcode →Liverpool — office, trade counter & collections
Liverpool — office, trade counter & collections
Unit 38, Hygiene House, Blackburne St, L19 8JA · Mon–Fri 8:30–16:30
Directions →
Regular service areas
Liverpool, Manchester, Chester, Wrexham and the surrounding areas — planned rounds with the same teams.
See services →
Product deliveries
Deliveries across England and Wales, or collect from the unit in Garston.
Shop products →
Before you call
Quick answers
Still stuck? Ring the office — it's usually faster than email.
Can I collect an order myself?
Yes — collections from the unit in Garston run 9:00–16:30, Monday to Friday. Order online or by phone, then ring before you set off and we'll confirm it's picked and ready.
Do you charge for a site visit or quote?
No. Site visits and written quotes are free, including multi-site walkarounds. We'll tell you if a job isn't right for us.
What areas do you cover?
Regular work across Liverpool, Manchester, Chester, Wrexham and the surrounding areas, with contracts supported elsewhere in England and Wales.
Do you deliver, or do I collect?
Both. Products are delivered across England and Wales, or you can collect from the unit in Garston between 9:00 and 16:30, Monday to Friday. Ring before you set off and we will confirm the order is picked and ready.
Who do I contact about an existing contract?
Ring the office on 0844 504 5155 and we'll put you through to the person who looks after your site. Your account dashboard also shows who that is.
What are your opening hours?
Office and phone lines Monday to Friday, 8:30am–4:30pm. Collections 9:00am–4:30pm. Closed weekends and bank holidays.
Address
Impact Support Solutions Ltd
Unit 38, Hygiene House
Weaver Industrial Estate
Blackburne St, Liverpool L19 8JA
Contact
Phone 0844 504 5155
info@impact-support.co.uk
Mon–Fri 8:30am–4:30pm
Company details
Registered in England & Wales
Company no. 06526511
VAT no. 917 0049 43
Insurance & accreditation
Insurance certificates and accreditations on request - ask when you enquire.