Frequently asked questions

Question 1

Can I save products and come back to them later?

Answer

Yes. You can save products to a list and return to them later instead of searching again from the beginning. This is useful if you are comparing options, waiting for approval, or planning a future order.

Question 2

What is the difference between a basket and a saved list?

Answer

Your basket is for products you are ready to order now. A saved list helps you keep products for later, so you can review them, adjust quantities, or build a repeat order more efficiently.

Question 3

Can I use saved lists for repeat purchases?

Answer

Yes. Saved lists are especially useful for regular consumables and frequently ordered items. They help you reorder faster and keep purchasing more organised across different needs or locations.

Question 4

What if I am not sure which product is right for me yet?

Answer

You can save a shortlist first and come back to it later. If you still need help, you can contact the team for guidance before placing your order.

Question 5

What should I do if I cannot access my account?

Answer

If you are having trouble signing in, start by checking your login details and using the password reset option. If the issue continues, contact us and we can help you regain access.

Question 6

Can I view previous orders in my account?

Answer

Yes. Your account can help you return to previous purchases more easily, which is especially useful for repeat ordering and checking what has been bought before.

Question 7

Do you only supply one off orders, or can you support ongoing business needs too?

Answer

We support both. Whether you need a single order or regular supply for day to day operations, the aim is to make purchasing simpler, more consistent, and easier to manage.

Question 8

Can I place larger or repeat orders for my business?

Answer

Yes. If you order regularly or need higher volumes, we can support ongoing supply requirements and help you build a more practical ordering process.

Question 9

What if I need help choosing the right product?

Answer

If you are unsure which product is best for your environment, task, or site needs, our team can help point you in the right direction before you buy.

Question 10

Can I order products for different sites or departments?

Answer

Yes. Many customers buy for more than one area, team, or site. Using saved lists can make that process more structured and easier to manage over time.

Question 11

What services can you help with?

Answer

We support commercial cleaning, window cleaning, pest control, grounds maintenance, winter gritting and associated site support requirements.

Question 12

Do you work with public sector sites as well as commercial properties?

Answer

Yes. We support commercial properties, managed buildings, operational sites and public sector environments where structured delivery and clear standards matter.

Question 13

Do you only provide routine support or can you help with reactive needs too?

Answer

That depends on the requirement. We can support routine, reactive and seasonal needs where the scope and response path are clear.

Question 14

Can you support more than one location?

Answer

Yes. We can support both single site and multi site requirements depending on the type of service and the scope involved.

Question 15

Who are your services typically for?

Answer

Our services are suited to businesses, site managers, facilities teams, and organisations that need practical support across cleaning, maintenance, site presentation, and related operational needs.

Question 16

Can products and services be handled as part of the same requirement?

Answer

Yes. In many cases, customers need both ongoing supply and site support. We can help you approach that in a more joined up and practical way.

Question 17

Can I request a quote before I commit to anything?

Answer

Yes. If you need pricing or want to understand the likely scope before moving forward, you can get in touch and request a quote.

Question 18

What should I do if I am at an early stage and just need advice first?

Answer

That is absolutely fine. You can contact us with the details you have, and we can help you decide whether you need a product recommendation, a quote, or a site review.

Question 19

Do I always need a site review before getting a quote?

Answer

Not always. Some enquiries can be reviewed from the information provided, but a site review is often the better option where layout, access or service scope affect delivery.

Question 20

What should I include when I ask for a quote?

Answer

It helps to include the site location, the type of property, the service or products needed, any current issues and any timing or access requirements.

Question 21

How do you decide whether a site visit is needed?

Answer

We look at the detail in the enquiry and decide the most sensible next step, whether that is a quote, a follow up call, a site review or product advice.

Question 22

What happens after I send the enquiry?

Answer

We review the details and come back with the most useful next step so your team can move forward with better clarity.

Question 23

Can existing clients contact you about reorders and current services?

Answer

We mainly support businesses, managed properties and operational sites, but the right route depends on the enquiry and the quantities required.

Question 24

Can you help us choose the right products for our site?

Answer

Yes. We can help with janitorial products, consumables, dispenser systems, machinery and other essentials where site type affects what will work best.

Question 25

Do you offer trade pricing?

Answer

Yes. Pricing depends on the products, quantities and account requirements, so the best route is to contact us with the details of what you need.

Question 26

How quickly can products be delivered?

Answer

Delivery depends on the products and the order profile, but we aim to keep the process clear and practical from the start.

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