About Impact Support Solutions
We started as a family business with a simple aim: offer reliable support, honest advice and practical help clients can come back to. Today, we still work in that same way, supplying janitorial products and supporting sites with services built around real day to day needs.
Our story
A family business that has grown by staying practical, reliable and straightforward
Impact Support Solutions was founded in 2007 and is still a family run business today. The experience behind the business goes back more than 30 years, so our approach has always been grounded in the day to day reality of supplying sites, supporting teams and helping clients solve practical problems.
Over time, the business has grown across both janitorial supply and site services. What has stayed the same is the way we work: keep communication clear, be dependable, offer sensible advice and make it easier for clients to get what they need without unnecessary complexity.
We are based in Liverpool and North Wales, but our support reaches much further. Some clients come to us for products, some for services, and many for both. In each case, the aim is the same: provide support that feels consistent, useful and easy to work with over the long term.
The business has kept its family run character, with a more personal and practical approach to client support.
Being independently owned means we can stay focused on service, value and what genuinely works for the client.
Based in Liverpool and North Wales, we understand the needs of local sites while also supporting clients further afield.
From products to site services, the aim has always been to make day to day operations easier to manage.
What we do
One business across supply, support and service delivery
We support clients through a combination of professional janitorial supply, site services and practical day to day account support, helping make procurement and service delivery easier to manage.
Our story
We help clients keep sites supplied, supported and easier to manage with a practical, straightforward approach
Clients do not just need products delivered or services arranged. They need a provider that understands the site, communicates clearly and makes the next step easier. That is what we aim to provide.
Impact Support Solutions combines long term industry knowledge with a practical understanding of what sites need to stay clean, safe and easier to manage.
Clients can source janitorial products and site support through one provider, helping reduce friction and make day to day coordination simpler.
From first enquiry to ongoing delivery, the focus stays on dependable service, visible standards and a straightforward response path.
We aim to keep pricing competitive, support bulk purchasing and help clients choose products and services that genuinely fit the site.
Where we work
Support built for busy sites that need consistency every day
Many of the places we support are busy, public facing or operational throughout the day. That means the work has to be reliable, well organised and delivered to a standard clients can depend on.
How we work
The principles behind the way we support clients
Whether we are supplying products, supporting a live site or helping a client plan the next step, the way we work stays grounded in the same core values.
We do what we say we will do and keep communication clear when clients need answers quickly.
Our approach is shaped around real site conditions, realistic timelines and what clients actually need to keep things moving.
Whether we are supplying products or delivering services, standards, presentation and accountability all matter.
We aim to be easy to deal with, straightforward in our advice and useful to clients over the long term.
Governance, insurance and compliance
Accredited, insured and ready for structured site requirements
We work with the procedures, documentation and site expectations larger organisations rely on. That includes trained staff, clear processes, appropriate insurance and a structured approach to health and safety.
Safe Contractor
Constructionline Gold
BPCA